Privacy Policy
1. Introduction
RingFunnel ("we," "our," or "us") operates the website ringfunnel.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and state licensing information provided during account registration.
- Call Data: Call recordings, call duration, caller phone numbers, and disposition data related to inbound and outbound calls processed through our platform.
- Usage Data: Browser type, IP address, pages visited, and time spent on our platform.
- Payment Information: Billing details processed through our third-party payment providers.
- SMS Data: Phone numbers and message content when you opt in to receive SMS communications from our agents.
3. How We Use Your Information
- To provide, operate, and maintain our call routing and lead distribution services.
- To process transactions and manage agent credit balances.
- To send transactional SMS messages, such as video call links, when you provide verbal consent during a phone call.
- To improve our platform, including AI-powered training and call analysis features.
- To communicate with you about account updates, support tickets, and service changes.
- To comply with legal obligations and enforce our terms of service.
4. SMS/Text Messaging
We may send SMS messages to prospects and customers only after obtaining verbal consent during an active phone call. Messages may include links to agent video introductions and other service-related content. Message and data rates may apply. You can opt out of receiving SMS messages at any time by replying STOP to any message. Message frequency varies. We do not sell or share phone numbers for marketing purposes.
5. Call Recording Disclosure
All inbound and outbound calls processed through our platform may be recorded for quality assurance, training, and compliance purposes. Callers are notified of recording at the beginning of each call. Recordings are stored securely and access is restricted to authorized personnel and the assigned agent.
6. Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers who assist in operating our platform (e.g., telephony providers, payment processors, cloud infrastructure). All third parties are bound by contractual obligations to protect your data.
7. Data Security
We implement industry-standard security measures including encryption, access controls, and secure infrastructure to protect your personal information. However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain personal data for as long as your account is active or as needed to provide services. Call recordings are retained in accordance with applicable regulations. You may request deletion of your data by contacting us at info@ringfunnel.com.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us at info@ringfunnel.com.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at:
- Email: info@ringfunnel.com
- Website: ringfunnel.com